Express Guides
Step-by-step micro-guides to help you quickly set up EaSync and automate your dropshipping workflow.
By Dean and 1 other2 authors18 articles
- How to Check the Status of an OrderThis guide will help you check the status of an order — where to paste the order link and what to expect after support reviews it.
- How to Change Order AO account or Email Associated WithThis guide will help you change the account or email an order was placed on and what to send support team so they can reassign it and help you.
- How to Update or Fix Tracking DetailsThis guide will help you add or fix an order's tracking number — how to pass the details and how long it takes to sync to eBay
- How to Connect a Fulfillment AccountThis guide will help you connect a fulfillment account, what to specify and why the Easync account itself is deleted only manually.
- How to Reprocess a Failed or Stuck OrderThis guide will help you understand why an order failed and reprocess a stuck order, where to check the error and when to message support
- How to Mark an Order as DeliveredThis guide will help you mark an order as delivered — how to request the status update and why it takes up to 24 hours to show on eBay
- How subscription billing works when you upgrade your planThis guide will help you understand why your subscription charge/invoice looks wrong — how the prorated recalculation works on a plan upgrade and where to see the actual invoice.
- Why hasn't my payment been credited (Payoneer / card / PayPal / balance top-up)This guide will help you understand why a payment (Payoneer/card/PayPal/top-up) wasn't credited — what to send support and how long finance takes to process it.
- How to change / upgrade / update my subscription planThis guide will help you change/upgrade your subscription plan — how the plan tier follows your synced listing count and what to do if the wrong tier shows
- Why Add Products is FailingThis guide will help you understand why "add products" is failing — how listing limits and unpaid upgrade invoices can block uploads, and when to escalate
- How to Get Started Free Trial and What It IncludesThis guide will help you get started and understand the free trial
- How to activate / enable my accountThis guide will help you activate/enable your account — the quick fix when it's disabled after payment vs. the one-time temporary-access route
- How to get a refundThis guide will help you get a refund, what to send to support, and what's refundable after it
- Why am I getting a connection error when adding my fulfillment accountThis guide will help you fix a connection/"Error" when adding a fulfillment account
- Why is my account / store blocked or suspendedThis guide will help you understand why your account/store is blocked and how an unpaid upgrade invoice is the usual cause and how to restore it
- Which suppliers / marketplaces does Easync supportThis guide will help you know which suppliers/marketplaces are supported
- Why is my listing not showing "no listing limit" errorThis guide will help you understand why a listing won't show or you hit a "no limit" error and how non-real-time suppression updates cause it and how to clear it
- How to Top Up Your BalanceThis guide will help you top up your balance — what payment proof to send and how long finance takes to credit it