If a charge doesn't match what you expected:
1. Open the Invoices/Subscription tab, since the amount shown there is the real pending bill and there can be more than one invoice listed at once.
2. The most common surprise is a mid-cycle plan upgrade: when you move to a higher-priced plan partway through a billing cycle, Easync doesn't charge full price, it prorates the amount based on what you've already paid, price difference between the plans, and time left in the current cycle, which is why the total often isn't a clean "list price minus discount".
Issued invoices can't be deleted for this reason, as they're generated from that prorated calculation.
If a discount you were promised (e.g. for a review) isn't reflected, send support the review link and they'll apply it to the correct plan's invoice; for anything that still looks wrong after that, paste a screenshot of the Invoices tab and they'll check with the finance/tech team.