If an order looks stuck, shows a "critical error," or you just want to confirm what's happening with it,
Оpen the order inside Easync and copy the full order link:
my.easync.io/stores/.../orders/...
Then paste it into the chat.
Send one link per order you're asking about — if you have several, send each link separately so nothing gets missed.
The support team checks the order on the backend and updates you in the same chat once it's resolved; there's no need to re-send the link or follow up repeatedly, as the system sometimes needs time to pull fresh data before the status can change.