Quick answer
Most top-ups are credited automatically. If your balance hasn’t updated, send the support chat a screenshot of your payment confirmation (amount, date, transaction number). The finance team typically handles these requests within about 24 hours and confirms the credit right in the same chat.
Step 1: check the status with the payment provider first
Before contacting support, open the payment history in Payoneer, your bank, or PayPal. If the transfer still shows “in review” / “processing” there, EaSync hasn’t actually received the funds yet, and it can’t be credited to your EaSync balance until that finishes on the provider’s side.
Step 2: if the payment is complete on the provider’s side but your balance still hasn’t updated
Open the EaSync support chat (right inside your dashboard).
Send a screenshot of the payment confirmation that clearly shows the amount, date, and transaction number/reference.
Wait for a reply — support forwards the request to the finance team.
The credit is usually confirmed within about 24 hours, right in the same chat.
Don’t resend the payment “just in case” and don’t open a new chat while the first request is still being processed — this creates duplicate payments and only slows down the resolution.