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How to get a refund

This guide will help you get a refund, what to send to support, and what's refundable after it

Written by Dean

Refunds follow Easync's refund policy:

  1. a request must be made within 14 days of your most recent payment

  2. by contacting support with the reason for the refund

  3. and the details of that payment (date and amount)

Within the window an eligible request is forwarded to the finance team and processed from there.

If you contact support after 14 days, a full refund isn't available — the most that can be returned is whatever balance remains on your account.

As an alternative to a refund (for example if you upgraded by mistake), support can switch you to a lower-priced plan and apply the price difference as extra subscription time.

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