If an order is stuck or shows "not processing":
1. First open it and check the order page for an error message, since many "stuck" orders have actually already been processed or are held up by a specific error you can see there (a note requiring confirmation, a price-change prompt, a payment/balance issue, etc.).
2. If it's still not moving, paste the Easync order link into the chat — one link per order — and support will push it through or tell you which error to fix on your side.
Once resolved you'll get a confirmation in the same support chat; if a fix depends on the tech team, the ticket stays open and support updates you there rather than in a new chat, so there's no need to re-open a separate conversation for the same order.