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How to change the account or email address associated with an order

This guide will help you change the account or email an order was placed on and what to send support team so they can reassign it and help you.

Written by Dean

If an order was auto-ordered on the wrong fulfillment (AO) account:

my.easync.io/stores/.../orders/...

  1. Copy and paste the Easync order link into the support chat.

2. Clearly state the correct account it should be assigned to, for example, "please change this order's AO account to [email protected]"

Include the marketplace if relevant (e.g. amazon_us / amazon_uk), and if you accidentally selected the wrong account when placing it, just say so and give the right one — support will correct the assignment on their side.

You'll get a confirmation in the support chat once the order's account has been updated; the change is handled by the team, not through a self-serve setting.

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