How to change the account / email an order was placed on

If an order was auto-ordered on the wrong fulfillment (AO) account,

Paste the Easync order link into the chat

and clearly state the correct account it should be assigned to, for example, "please change this order's AO account to [email protected]"

Include the marketplace if relevant (e.g. amazon_us / amazon_uk), and if you accidentally selected the wrong account when placing it, just say so and give the right one — support will correct the assignment on their side.

You'll get a confirmation in the chat once the order's account has been updated; the change is handled by the team, not through a self-serve setting.