1. Preamble
This policy outlines the terms under which refunds are provided to subscribers and users of services offered by Easync. Services are provided by GOLESS S.à r.l 10 rue de Penthièvre 75008 Paris.
2. Agreement to Terms
By subscribing to or purchasing any services or products offered by Easync, you, the user, agree to adhere to the conditions laid out in this Refund Policy. Payments may be processed by one of the aforementioned entities based on your location or type of service.
3. Automatic Payment Renewal
Upon the expiry of any trial period or at the time of subscription renewal, the applicable subscription fees will be automatically debited from the user's assigned account. It is the user's responsibility to ensure that adequate funds are available to cover this transaction. Payments processed by GOLESS S.à r.l 10 rue de Penthièvre 75008 Paris.
4. Fulfillment by Easync (FBE) Service
Users desiring to utilize the FBE service are required to replenish their balance through one of the sanctioned payment methods currently available, which may include but are not limited to PayPal and Payoneer. It is crucial to note that the FBE service accrues separate charges that are distinct from standard subscription fees.
Important Notice: FBE balance is non-refundable. Easync reserves the right to refuse the return of funds on the client’s FBE balance. By replenishing your FBE balance, you automatically accept the terms of the Easync policy. The FBE balance can be used exclusively within the service — to process orders or pay for billing. Refunds for the FBE balance are not possible.
5. Refund Eligibility and Procedure
Subscribers wishing to terminate their service agreement and seek a refund must initiate this process within fourteen (14) days from the date of the most recent financial charge. To commence the refund procedure, users must:
a. Engage with Easync's Customer Service Department via the recommended communication channels.
b. Offer a detailed justification for the refund application, specifying the reasons prompting service discontinuation.
c. Provide all pertinent transaction details, including the date and value of the last charge.
6. Refund Determination
Upon receiving a refund request, Easync will critically assess its validity. The approval of any refund is at the exclusive discretion of GOLESS S.à r.l 10 rue de Penthièvre 75008 Paris. Processing times and decisions may vary based on the jurisdiction of the company handling your transaction.