The “Your account access is limited. Your account has unpaid orders” error usually occurs when Amazon restricts the ability to place or ship orders through your account.
This restriction may be related to payment issues, outstanding unpaid orders, or problems with the proxy connection being used for the Amazon account.
To resolve this issue, you may need to review your payment settings, check your proxy configuration, or use a different Amazon account.
Follow the steps below to troubleshoot the issue.
Step 1: Check Your Amazon Payment Method
Payment-related issues may cause Amazon to restrict certain account activities.
Log in to your Amazon account.
Check whether you have any unpaid or pending orders.
Review your current payment method and make sure it is valid.
If necessary, try using a different valid payment method.
Make sure any outstanding payment issues are resolved before attempting to process new orders.
Step 2: Check Your Proxy Settings
In some cases, the restriction may be related to the proxy connection associated with your Amazon account.
If you suspect that your current proxy is causing issues, consider switching to a different, reliable custom proxy.
After updating the proxy settings, check whether the Amazon account is accessible and whether the restriction has been lifted.
Step 3: Try a Different Amazon Account
If the issue persists after checking your payment method and proxy settings, consider using another active Amazon account to process the order.
Make sure the alternative account is not restricted and has a valid payment method.
Step 4: Retry the Order
Once you have resolved the payment or account-related issues:
Return to the problematic order in Easync.
Open the Fulfillment Account section.
Select the Amazon account you want to use.
Click the cart icon to retry order processing.
If Amazon continues to restrict the account, do not repeatedly resubmit the order. First make sure the account is eligible to place orders.
Summary
To resolve the “Your account access is limited – Your account has unpaid orders” error:
Check your Amazon account for unpaid orders and payment issues.
Try a different valid payment method if necessary.
Review your proxy settings and consider switching to a reliable custom proxy.
If the restriction persists, try using another active Amazon account.
Once the issue is resolved, select the appropriate Amazon account in Easync and retry the order.
Important: These steps are troubleshooting suggestions and do not guarantee that Amazon will remove the restriction. If your account remains limited, contact Amazon Support to clarify the reason for the restriction and resolve any outstanding payment or account issues.