The “Delete URL from sender name” error usually occurs when the information entered in the Gift Message or From fields in your Easync settings is incorrect, invalid, or outdated.
To resolve this issue, you need to review these fields and either remove the incorrect information or replace it with valid details.
Follow the steps below to update your settings.
Step 1: Open Automatic Ordering Settings
Log in to your Easync account.
Navigate to Settings.
Select Automatic Ordering Settings.
Step 2: Review the Gift Message and From Fields
Locate the Gift Message section. You will find two fields:
Gift Message — the message included with the gift.
From — the sender's name displayed with the gift message.
Check the information entered in both fields. The error may occur if these fields contain incorrect, outdated, or invalid values.
Step 3: Update the Information
You can resolve the issue in either of the following ways:
Option 1: Clear the fields
If you do not need to use a gift message or specify a sender name, remove the existing information from the Gift Message and From fields.
Option 2: Enter valid information
If you want to keep these settings, replace the existing values with appropriate and accurate information.
Avoid entering random numbers, meaningless combinations of letters, or invalid text in these fields.
Step 4: Save Your Changes
After updating the fields, save your changes.
Once the settings have been updated, try processing the affected order again.
Summary
To resolve the “Delete URL from sender name” error:
Open Settings in Easync.
Select Automatic Ordering Settings.
Locate the Gift Message section.
Review the Gift Message and From fields.
Remove the existing information or replace it with valid details.
Save your changes and retry the order.
Important: Make sure the information in the Gift Message and From fields is valid and appropriate. If you do not need these fields, you can leave them empty and save your settings.