The “Return Policy Violation” error usually occurs when Amazon places a restriction on your account and requests additional information or documentation before reviewing your appeal.
Amazon may display the following message:
Please provide the necessary details for us to review your appeal.
Access Invoice
While this restriction remains in place, Easync may be unable to process orders or update order statuses automatically using the affected Amazon account.
To resolve this issue, you must first address the restriction directly with Amazon.
Step 1: Log In to Your Amazon Account
Log in to the Amazon account associated with the order that encountered the “Return Policy Violation” error.
Check your account notifications and review the message from Amazon to understand what information or documentation is required.
Step 2: Provide the Requested Information
Follow Amazon's instructions and provide the necessary details or supporting documents requested for the appeal.
If Amazon requests an invoice, locate the relevant invoice and submit it through the official Amazon process.
Make sure that all submitted information is accurate and meets Amazon's requirements.
Step 3: Resolve the Account Restriction
After submitting the requested information, follow any additional instructions from Amazon and wait for the review to be completed.
You should ensure that the account restriction has been resolved before attempting to process orders through the affected Amazon account again.
Step 4: Resume Automatic Order Processing
Once Amazon has resolved the restriction and your account is available for order processing, Easync should be able to resume automatic order processing and order status updates, provided no other issues remain.
If orders are still not processing or updating automatically after the restriction has been lifted, check the relevant order details and contact support if further assistance is needed.
Summary
To resolve the “Return Policy Violation” error:
Log in to the affected Amazon account.
Review Amazon's appeal message and documentation requirements.
Provide the requested information or invoice through Amazon's official process.
Wait for Amazon to review your appeal and resolve the account restriction.
Once the account is restored, allow Easync to resume automatic order processing and updates.
Important: Please resolve the issue with your Amazon account first. Until Amazon lifts the restriction, your orders may not be processed or updated automatically in Easync.