The “Document submission required” error usually occurs when Amazon temporarily restricts your account and requires additional documents to verify your payment method.
Amazon may display a message similar to the following:
Please provide a document confirming that you are authorized to use the payment method used for your most recent order.
Attach the supporting document. This will help us remove the restriction on your account more quickly.
Your account requires verification due to unusual payment activity.
While this restriction remains in place, Easync may be unable to process new orders or automatically update existing orders associated with the affected Amazon account.
To resolve this issue, follow the instructions below.
Step 1: Check Amazon's Verification Requirements
Log in to the affected Amazon account and review the notification requesting additional documentation.
Amazon may require a document confirming that you are authorized to use the payment method associated with your most recent order.
Step 2: Submit the Required Documents
If you have the requested documentation, submit it directly through Amazon's official account verification process.
Make sure the documents are valid and meet Amazon's requirements.
Once Amazon has reviewed your submission and lifted the restriction, your orders should be able to resume normal processing and automatic updates, provided the account is fully restored.
Step 3: What If You Cannot Provide the Required Documents?
If you do not have the requested documents, you may be unable to resolve the account restriction through the standard verification process.
However, you may still be able to update orders manually if you have proof that the orders were delivered.
For example, if you received an email from Amazon confirming delivery but the order status in Easync has not been updated because your Amazon account is restricted, you can contact our support team for further assistance.
Step 4: Contact Support for Manual Order Updates
If your Amazon account is restricted and you have received delivery confirmation from Amazon, but the corresponding orders are not updating in Easync, please contact our support team.
We will provide instructions on how to update the affected orders manually, provided you can supply proof of delivery.
Please keep the Amazon delivery confirmation email or other relevant delivery evidence available, as this may be required to verify the order status.
Summary
To resolve the “Document submission required” error:
Log in to your Amazon account and review the verification request.
If you have the required documents, submit them through Amazon's official verification process.
Wait for Amazon to review the documents and restore your account access.
If you cannot provide the required documents but have proof of delivery for an order, contact our support team for instructions on manually updating the order.
Important: While your Amazon account remains restricted, automatic order processing and status updates may not work as expected. If you have proof that an order was delivered, our support team can guide you through the manual update process.