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How to Resolve the “Order Already Placed ASIN - 111-1111111-1111111” Error

Written by Adele

The “Order already placed ASIN - 111-1111111-1111111” error usually occurs when an order has already been successfully placed on Amazon, but an issue occurred while adding or updating the order details in Easync.

If you encounter this error, do not submit the order for processing again. Doing so may result in a duplicate order being placed on Amazon.

Instead, follow the steps below to manually add the existing Amazon order to Easync and update its tracking information.

Step 1: Copy the Amazon Order Details

Locate the order on Amazon that has already been placed.

Copy the following information:

  • Amazon Order ID — the order number assigned by Amazon.

  • Amazon Account — the account used to place the order.

Make sure you have the correct order details before proceeding.

Step 2: Add the Existing Order to Easync

In Easync, click the Add Order button.

Enter the Amazon Order ID and select or provide the Amazon account used to place the order.

Submit the information to add the existing Amazon order to Easync.

Important: Do not attempt to place the order again. You only need to add the details of the order that already exists on Amazon.

Step 3: Update the Tracking URL

Once you have added the order details, open the corresponding order in Easync.

  1. Click the Update Tracking URL button.

  2. Copy the URL from the tracking page of the corresponding order on Amazon.

  3. Paste the URL into the appropriate field.

  4. Click Save to save the changes.

Make sure the tracking URL corresponds to the correct Amazon order.

Step 4: Allow the Order to Update Automatically

After saving the tracking URL, Easync will automatically update the order information.

You do not need to submit the order for processing again. Allow the system to synchronize the order details and tracking information.

Summary

To resolve the “Order already placed ASIN - 111-1111111-1111” error:

  1. Copy the existing Amazon Order ID and identify the Amazon account used to place the order.

  2. In Easync, click Add Order and enter the order details.

  3. Click Update Tracking URL and provide the URL from the Amazon order's tracking page.

  4. Click Save and allow Easync to update the order automatically.

Important: Never resubmit an order that has already been placed on Amazon. Adding the existing order details and updating the tracking URL helps prevent duplicate orders and allows Easync to synchronize the order correctly.

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