If you encounter the “Gift card balance is empty” error when processing an order, and your Amazon account does not have sufficient funds in its Gift Card Balance, you will need to update the payment settings for that account.
Follow the steps below to resolve the issue and resubmit your order.
Step 1: Open the Fulfillment Method Tab
Navigate to the Fulfillment Method tab and select the Amazon account associated with the problematic order.
Step 2: Update the Payment Settings
Locate the Payment Settings option for the selected Amazon account and change the payment method to Use invoice.
Enter the required payment card details, then click Update or save your changes to apply the new settings.
Step 3: Resubmit the Order
Once you have updated the payment settings, return to the order that encountered the error.
Open the problematic order.
In the Fulfillment Method section, select the Amazon account whose payment settings you have just updated.
Click the cart icon to resubmit the order.
Summary
To resolve the “Gift card balance is empty” error:
Select the affected Amazon account in the Fulfillment Method tab.
Change the Payment Settings to Use invoice and enter the required card details.
Save the changes.
Return to the problematic order, select the updated Amazon account, and click the cart icon to resubmit it.
After completing these steps, the order should be ready for processing using the updated payment settings, provided the selected payment method is available and valid for your Amazon account.