If you encounter the error messages “Password reset required” or “There was a problem. Your password is incorrect” when using Easync, this may indicate that your Amazon account password needs to be updated or that the password entered in Easync is incorrect.
To resolve this issue, follow the instructions below.
Step 1: Change Your Amazon Account Password
Log in to your Amazon account and follow the instructions to change your password. Make sure you successfully complete the password reset process before proceeding to the next step.
Step 2: Update Your Password in Easync
Once you have changed your Amazon account password, open Easync and enter your new password.
Make sure you enter the updated password correctly so that Easync can use the correct login credentials.
Step 3: Confirm the Password Change in Chat
After updating your password in Easync, please send a message in the chat confirming that your password has been changed.
This will let the team know that you have completed the required steps and allow them to proceed with any necessary follow-up.
Summary
To resolve the password issue:
Change your password in your Amazon account.
Enter the new password in Easync.
Send a message in the chat confirming that the password has been changed.
Following these steps should help resolve the password-related issue and allow you to continue using Easync.